
A Google user
- Flag inappropriate
- Show review history
The App is completely unreliable. Sometimes it works to check in sometimes it doesn't! The amount of error messages that I receive is a joke. I had to log in multiple times in order to receive my boarding pass once, even though I simply repeated the process. The app is not connected to wallet app (it asks me to download it, although it is already downloaded), the actual website it shut down at the moment... Very bad customer experience!!!
9 people found this review helpful

ben topi
The worst airline app I have ever used. Check in is a nightmare, and after going through an arduous process, gives an awful error 15, which means nothing and doesn't offer any way of helping it moving forwards. I eventually checked in via the website on my laptop, but even then it only checked my partner in and not me so I have to go to the desk to get a boarding pass. I'm hoping that their planes are better!
AIR EUROPA
13 October 2025
Hello, we're truly sorry to hear about your check-in experience. Please ensure you're within the check-in window (48h, or 24h for US flights). If the error continues, send your booking details to soporteapps@aireuropa.com so we can help. Your feedback is essential to us and we’ll work to improve. Thank you.

Samuel Repka
Just atrocious. Half the time the app is not working, it is unable to save my flight using reference ID, don't even think about checking in using that app. Also, you know what is the best time to show a random advertisement about flying with AirEuropa? While browsing flights of course! I have never had such a bad experience with any other app.
1 person found this review helpful
AIR EUROPA
20 September 2025
We're sorry for the difficulties you've experienced. Please share your booking reference and email at soporteapps@aireuropa.com so we can investigate. Your satisfaction is our priority and we’ll take steps to prevent this from happening again. Thank you.