
Paul Frost
The app is unusable. Anytime you actually try to search a booking it sends you to the website which doesn't work either. I changed airlines because I wasn't confident that I would be able to check in or pick a seat at any time, much less get updates on my flight status.
5 people found this review helpful

M V
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HORRIBLE. Uninstalled the app! Will cancel JAL flight, and use ANA instead. Insufficient information through their app concerning connecting flights with codeshare airlines, particularly in the United States. In addition, unable to confirm a change in our flight itinerary within the Japan airlines app. Also, our domestic flight is completely missing from the JAL app. So sad ... Very poor web site design.
2 people found this review helpful

Tom
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App continues to be unusable. Cannot select the local date for boarding, only tomorrow's date (perhaps the app thinks everyone is already in Japan?). When you try to look up bookings it constantly says: "Temporarily unavailable. Please try again later." or "Unable to retrieve reservation Reservation has been canceled or there is an error in your input/ selection. Six-digit reservation numbers (half-byte alphanumeric characters) do not include 0s or 1s." Same info works on their website.
16 people found this review helpful