Hello there! We are so sorry to read about this purchase related problem. If you haven't already done so, please contact our support team via the in-game settings or at MergeGardens@FutureplayGames.com. They will be happy to assist you with this!
Hi and thank you for taking the time to write your feedback about Merge Gardens. We're sorry to hear about your negative experience with the game but we'll be sure to share your comments with the team so that they can take them into consideration!