
Marty Landa
Software is Flawed! The shaver's heads are supposed to last 2 years but the app tells me to change heads every 2 months! Also, according to Phillips support, the serial number the app displays is not correct. This software was not thoroughly tested before being released.
2 people found this review helpful
Philips Consumer Lifestyle B.V.
October 2, 2025
Hi Marty, thank you for sharing your experience with us. It's unfortunate to hear that it hasn't been great so far. We'd like to have our customer service look into these issues further for you and improve your experience with the app. Please contact us via our website, on Facebook (@Philips) or Twitter (@PhilipsCare). Hope to hear from you soon.

Mike O'Sullivan
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Took ages to connect. Just bought 7000 series and was quite keen to use the app. Tried for 45 minutes to get it connected with no success. Reset the shaver, restarted my phone, tried everything I could see in various 3rd party videos (that such videos exist at all should tell you all you need to know about this). Then another hour on, I tried again and it connected straight away. It baffles me how something as commonplace as bluetooth pairing can be so flawed.
9 people found this review helpful
Philips Consumer Lifestyle B.V.
September 25, 2024
Hi Mike, it's unfortunate to hear that it took you longer than expected to pair your shaver to the app. We're glad to hear, however, that you managed and we hope that you'll enjoy using the app. Should you face this issue again, please feel free to contact us on Facebook (@Philips) or X (@PhilipsCare). We'll do our best to help!

Daniel Turner
The app goes through a long series of intro/demo pages every single time you open it, then gets stuck trying to sync account data, then if it gets that far fails to connect to the shaver. Please go back to having a simple app - why would anyone want an account for a shaving app! Just keep it simple and make it work with the shaver, nothing more is needed!!
22 people found this review helpful
Philips Consumer Lifestyle B.V.
January 24, 2022
Hi Daniel. We're sorry to hear that our app did not meet your expectations. Your feedback is very valuable, and we will definitely pass it on to our product team. Feel free to reach out to us via Facebook, Twitter or http://to.philips/61781KGeXR. We'd be more than happy to take a closer look at this issue for you!