
Ryan Blakley
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So after a few months of use the only real problems I've ran into is the geo fence exiting, and entering is sometimes horribly slow. It would be nice if we had a way to see where it thinks I am, and a way to override the geo fence detection, and flip it to home when I get home for example. It's been very annoying the past few weeks with it sometimes taking hours before it picks up that I left home.
12 people found this review helpful

Sven Fehler (Sv443)
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Not once has fluid playback even though the connection status is "good", it just always stutters. The app often gets stuck when scrolling through events and needs a restart, especially the longer it was open. Also it continuously prompts to re-adopt my cloud key even though it still shows the cameras and when I try to do it, it errors out.
1 person found this review helpful
Ubiquiti Inc.
September 12, 2025
Hi, we’d like to help. Do you experience playback issues on the web interface as well? Please reach out to us at mobile-support@ui.com with a report key so we can provide assistance! The key can be gathered by doing at least 10 quick taps on the version number in the Account view.

J H
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poor performance. app cannot connect to UniFi console until phone is restarted. other devices have no issue connecting when this device fails to connect or load the app. reply to dev response; i cannot generate a "key" as the app will be stuck at the "UniFi Protect" app splash screen if not previously launched. notifications of events still come through though.
2 people found this review helpful
Ubiquiti Inc.
September 8, 2025
Hi, we’d like to help. Have you experienced connection issues prior the latest update as well? Please reach out to us at mobile-support@ui.com with a report key and/or screenshots of your issue so we can provide assistance! The key can be gathered by doing at least 10 quick taps on the version number in the Account view.