
Zoe Michele
I've had two of these bulbs. they are hard to connect to the phone and worked for a while but I had one stop connecting to the app after a year and the second one has just now after a year and a half stop connecting. I tried reconnecting them doesn't work. At the price they are, they should have lasted for years. The bulb still work They just don't connect to the stupid app. I'm going to have to find a different brand. this o
20 people found this review helpful
Signify Netherlands B.V.
August 28, 2025
Hi.
Thank you for sharing your experience. We're really sorry to hear that both bulbs stopped connecting to the app after working well initially.
We would like to assist you on this therefore please reach out to us by opening your WiZ application and going to (Discover> Help Center > Live Chat).
We look forward to resolving this issue soon.

Brianna Elliott
lights used to work, never had issue, suddenly my internet can connect to everything the way it used except the lights can't connect. My $2000 gaming PC connects and plays everything just fine. This app? KNOWS there's and issue, has a button that offers help, click the button: "Help Center being added in next update?" no suggestions on how to fix this.
19 people found this review helpful
Signify Netherlands B.V.
July 6, 2025
Hi Brianna.
Thanks for your feedback. We’d love to help get your lights reconnected and working smoothly again.
For quick support, please open the WiZ Connected app, go to "Discover", then tap "Help Center" to start a live chat with our team.
We look forward to assisting you soon.

Kyle Evans
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Worked well for a few months then all the lights one by one started blinking off then back on every second or two. I spent about 30 minutes and finally got one to pair to the app on my new phone All my bulbs are like this. Idk if this is their attempt to force me to buy new bulbs but this just makes me not want to buy this brand ever again. I don't understand why you would design it to blink when disconnected from network instead of just steady.
21 people found this review helpful
Signify Netherlands B.V.
June 4, 2025
Hi.
Thank you for sharing your experience, we really appreciate your feedback. It’s great to hear that things worked well initially, and we’re sorry to learn about the recent issues with your lights.
We would love to assist you on this and to do so, please reach out to us by going to (Discover> Help Center > Live Chat).